CERTUS FLEX Support
Matrix Fluidix is an Independent Service Provider for the CERTUS FLEX Microdispenser, providing US labs with expert application and service support
MATRIX 360 Warranties & Support Contracts
MATRIX 360 was built for CERTUS FLEX users first. At its core, it's about better support with sustainable practices. As an Independent Service Provider, Matrix Fluidix is able to provide you with the best access to experienced help. Whether you need remote support for a down instrument, offline access to key knowledgebase articles, helpful training videos, inhouse or depot repairs, we’ve got you covered.
What's included in your contract?
Every new CERTUS FLEX comes with a 12-month warranty. Repair costs for all non-wetted parts — including parts, labor, and shipping — are fully covered during this period.
Your MATRIX 360 Warranty includes more:
Custom, in-depth user trainings, recorded and securely accessible for future access and onboarding of new team members
Responsive, US-based, remote technical and application support bringing decades of experience into your lab
A supportive user community with regular events to engage with other experts and optimize your procedures
Exclusive access to user portal with on-demand technical notes and troubleshooting videos
Flexible support options can include on-site, in-depot, and live virtual troubleshooting
Discounted costs for any additional application support, for factory and site acceptance testing support, or for service work outside of warrantied parts
A MATRIX 360 Support Contract can be extended in 12-month intervals and will include all the benefits of your warranty, plus an onsite Preventative maintenance visit to keep your instrument in its best shape.
Preventative Maintenance Visits
An annual on-site PM will ensure your device stays at its best. The travel, labor, and parts costs are included for the visit. Have more than one Certus on site? We can schedule your instruments’ PMs together. We pass the savings on to you, and together we leave a smaller travel footprint.
We coordinate with your users to get a complete picture of your device’s regular usage and any concerns you might have
We back up your database to a location of your choosing to enable smooth data recovery in the instance of computer failure
We inspect all lines, kits, and air manifolds/connections and replace as needed
We check air pressure regulator and axis movements to catch signs of and prevent module failure
We change all O-rings to protect against leakage/early failure
We offer installation of recommended firmware/software updates consistent with the user’s legal right to maintain and service their equipment independently (Updates are applied only at the user’s discretion)
We communicate best practices based on observations
We provide maintenance accessories as applicable
Our team supported this platform as the exclusive authorized provider in the U.S. for over a decade. While we’re now fully independent, we continue to provide expert service using OEM parts and procedures.
We’re constantly innovating, and our contract customers have immediate access to the latest updates in our support offerings!
